G9999 believes gaming should be enjoyable, not a burden. We're here to make sure you play in a healthy, controlled way.
At g9999, responsible gaming isn't just a policy — it's part of who we are.
You can set your own daily, weekly, or monthly deposit limits. This helps you stay within budget and build healthy gaming habits.
Decide in advance how long you want to play each day. Once your set time is up, g9999 will alert you — keeping both your time and your well-being protected.
When you feel like you need to step back, activate a cooling-off period. You can pause your account for any duration from 24 hours up to 30 days.
If you feel you need a longer break, you can lock your account for a set period ranging from 6 months to 5 years. We respect the courage it takes to make that decision.
Decide in advance the maximum amount you are willing to lose within a set period. If that limit is reached, g9999 will automatically stop your play.
If you have any concerns about your gaming, our trained support team is always here. We're ready to help without judgment.
Responsible gaming means enjoying gaming as entertainment — not as a source of income or a way to relieve stress. At g9999, playing responsibly means staying within your means, making good use of your time, and knowing when to stop.
Millions of people across Bangladesh enjoy online gaming responsibly. But for some, it can become a problem over time. g9999 wants to be there for you when that happens — not with judgment, but with support.
Our responsible gaming policy is built on three core principles. First, awareness — staying conscious of your own habits. Second, control — having the ability to set your own limits. Third, support — getting the right help when you need it.
Please note: Gaming is fun, but it should never come before life itself. Family, work, health — these always come first.
G9999 provides a range of effective tools to help you play responsibly. You can activate these tools at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, you can lower it immediately, but increasing it requires a 72-hour waiting period.
Set a maximum duration for each gaming session. When the time is up, you will be logged out automatically and a warning will appear on screen. This helps reduce the habit of playing for long stretches without realizing it.
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, g9999 will automatically suspend your betting access.
Temporarily suspend your account for 1 to 30 days. During this time, no betting, deposits, or gameplay will be possible. This is especially useful when you are under stress or going through a difficult situation.
Activate permanent Self-Exclusion for 6 months, 1 year, 3 years, or 5 years. If you attempt to open a new account during this period, g9999 will automatically detect and block it. This is our strongest protection measure available.
How to activate: Log in to your g9999 account → Settings → Responsible Gaming → select your preferred tool. Contact support if you need any assistance.
Gaming problems don't appear overnight — they develop gradually. If you notice any of the signs below, consider seeking help for yourself or someone close to you.
If you notice the signs: You don't have to face this alone — reach out for help. g9999's support team is ready to assist you without judgment. Taking care of yourself is part of playing responsibly.
Go through the questions below honestly. If you answer "yes" to more than three, you may benefit from support.
Do I regularly spend more than the budget I set for myself?
Do I keep playing to try to win back money I've lost?
Is gaming disrupting my sleep or eating routine?
Have I lied to family or friends about my gaming?
Have repeated attempts to cut back on gaming been unsuccessful?
Is gaming having a negative impact on my work, studies, or relationships?
These questions are not a medical diagnosis — they are purely for self-awareness. If you feel you need professional help, please consult a specialist.
If you feel you need help, follow the steps below. Each step is simple and completely confidential.
The first and most important step is acknowledging your situation. That's not a sign of weakness — it takes real courage.
Set a deposit limit, cooling-off period, or self-exclusion directly from your account settings. Changes take effect immediately.
Let a family member or close friend know what you're going through. Having someone by your side makes it much easier to manage than facing it alone.
Our trained support team is ready to guide you in the right direction. All conversations are completely confidential.
If needed, speak with a mental health professional or counselor. Gaming addiction is a recognized mental health condition, and effective treatment is available.
G9999 strictly does not serve anyone under 18. Every user's age is verified through our KYC process.
If you are a parent concerned about your child's gaming habits, take the following steps:
If you suspect a minor has created an account on our platform, please notify our support team immediately. We will take action right away.
Strict Policy: g9999 does not allow minors to register or carry out any financial transactions. Accounts found in violation of this policy are closed immediately.
Join g9999 and enjoy the benefits of a safe, controlled gaming experience. We're always here for you.