G9999 Privacy Policy – Your Data Is Safe With Us

2. Information We Collect

G9999 only collects information that is necessary to run our services smoothly and deliver the best possible experience. Below is a detailed breakdown of the types of data we collect:

A) Information Collected at Registration

• Full name (as it appears on your National ID)
• Date of birth (for age verification)
• Mobile number or email address
• Current residential address
• Preferred username and password

B) Information Collected During KYC Verification

• Scan of National ID (NID) or passport
• Recent photo (selfie)
• Proof of address document (utility bill or bank statement)
• Payment method verification details

C) Technical Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Platform usage history and session duration
• Data Collected via Cookies and Tracking Technologies

D) Transaction Information

• Deposit and withdrawal history
• Payment method details used (bKash, Nagad, Rocket number)
• Gaming History and Betting Records
• Bonus and promotion usage details

3. How We Use Your Information

G9999 uses collected data exclusively for the purposes listed below. Data is never misused or used beyond its approved scope.

• Account Management: Registration, login, password recovery, and account verification.
• Payment Processing: Deposits and withdrawals are processed securely.
• Regulatory Compliance: Compliance with international AML (Anti-Money Laundering) and KYC regulations.
• Fraud Prevention: Detecting suspicious activity and ensuring account security.
• Service Improvement: Analyzing usage patterns to improve your platform experience.
• Customer Support: Prompt resolution of your complaints or queries.
• Promotional Communications: Letting you know about offers and bonuses with your consent.
• Responsible Gaming: Identifying patterns of excessive gaming and providing support where needed.

4. When and With Whom We Share Information

G9999 generally does not share your data with anyone. However, information may be shared in the limited circumstances outlined below:

• Payment Providers: For transaction verification with banking partners including bKash, Nagad, and Rocket.
• Legal Authorities: In response to a valid order from a court or government authority.
• Technology Service Providers: Trusted technology partners for hosting, cybersecurity, and analytics — they may only use data for their designated purpose.
• Game Providers: Necessary data shared with game software providers for specific games.

All third parties listed above are bound by g9999's confidentiality agreements and are not permitted to share your information with anyone else.

5. Cookie Policy

G9999 uses cookies on its website and app. Cookies are small text files stored on your device that help ensure the site functions correctly.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembering your language preference and other settings.
• Analytics Cookies: Monitoring platform usage to help improve our services.
• Marketing Cookies: Showing relevant ads and offers — with your consent.

You can disable all non-essential cookies at any time through your browser settings. Please note that doing so may limit certain site functionality.

6. Data Security Measures

G9999 follows industry-leading technology and practices to keep your data secure. Our security framework includes:

• 256-bit SSL/TLS Encryption: Fully encrypted during data transmission.
• Database Encryption: Stored data is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Firewall & DDoS Protection: Protection against unauthorized access and attacks.
• Regular Security Audits: Regularly audited by third-party security experts.
• Restricted Access: Only authorized personnel can access the necessary data.

That said, no transmission over the internet can be guaranteed to be completely secure. We strongly recommend using a strong password and keeping it confidential.

7. How Long We Retain Your Data

G9999 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account is active and for 5 years after closure (for legal compliance).
• Transaction Records: At least 5 years, in line with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Log & Technical Data: Up to 1 year.
• Cookie Data: Automatically deleted at the end of a session or after 30 days.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8. Your Data Rights

G9999 fully recognizes your rights over your personal data. You may exercise the following rights:

• Right of Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You have the right to receive a copy of your data.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact us. We typically respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request — if so, we will explain why.

9. Minor Protection

G9999 strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

If we detect that a minor is attempting to open an account, it will be closed immediately and any collected data will be securely deleted.

If you become aware that a minor has created an account on our platform, please contact us immediately.

10. Changes to the Privacy Policy

G9999 may update this Privacy Policy as needed. For significant changes, we will notify you by email or via an in-platform notification.

Continued use of the platform after any changes are made will be taken as acceptance of the updated policy. We recommend checking this page regularly.

The current version is January 2026 Effective from. For any questions about this policy, please contact our support team.